FAQs

Once your order is packed and shipped, you will get a notification with your tracking information.

Our warehouse operates Monday-Saturday. If you order before 11:00 Monday-Friday, your order will be dispatched on the same day. If you order after 11:00, your order will be dispatched next business day. If you order on a Saturday or Sunday, your order will be dispatched the next business day (usually Monday, unless this is a national holiday).

Please allow the timing mentioned above for your treats or pet supplements to arrive. You will receive an email with the tracking code once your order has been shipped, please use this tracking code to check your order status.

Shipping Fee varies and it will be based on delivery address. 

The Perfect Paws only ships to the Philippines at this time! 

For packages lost in transit, all lost in mail claims must be submitted to hello@perfectpaws.ph no later than 7 Calendar Days after the estimated delivery date.

We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local post office to try locating the lost order.

Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

To get claim your discount, you have to hit the "Checkout" button and the discount code section will show beneath your ordered item

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent.